Returns & Refund Policy
Last updated: June 2025
Since all our products are custom-made and personalized with your photos and details, we follow a strict no-return policy. However, we stand behind our quality and will resolve any legitimate issues.
Replacement Policy
We offer free replacement if:
- The product arrives damaged or broken
- There is a printing/manufacturing defect
- Wrong product was delivered
- The design significantly differs from the approved draft
You must report the issue within 48 hours of delivery with clear photos of the defect.
Refund Eligibility
- Eligible: Order cancelled within 2 hours (before production starts)
- Eligible: Product received with manufacturing defect (if replacement is not preferred)
- Not Eligible: Change of mind after order confirmation
- Not Eligible: Minor color variations due to screen vs print differences
- Not Eligible: Issues caused by low-quality photos submitted by customer
Refund Process
- Contact us via WhatsApp or email with your order number and issue details
- Share clear photos of the damaged/defective product
- Our team will review and respond within 24 hours
- Approved refunds are processed within 7-10 business days
- Refund is credited to the original payment method
Cancellation
Within 2 Hours
Full refund — order can be cancelled if production hasn't started.
After Draft Shared
Cancellation not possible — product is already in production.
After Shipping
No cancellation or return accepted.
Contact Us
For refund or replacement requests: